INTRODUCTION TO PARTNERSHIP CONVERSATIONS

• Review the broad role of the HR consultant (Ulrich’s model)
• The role and competencies of the business partner
• The six Cs; trust and partnership conversations

CONVERSATION PROCESS AND STRUCTURE

• Balancing advocacy and inquiry
• Dynamics of learning and conversations
• Ladder of inference
• The Tower of Power – the 4 stages
• The swamp model
• Case study and 2 role-plays

EMOTIONS AND CONVERSATIONS

• The second conversation
• Tracking your second conversation
• Consulting on your second Conversation (3 rounds)
• Communication culture
• Working with resistance
• Role-play activity: overcoming resistance
• Conversational breakdowns