LEADERSHIP AND CHANGE

• Top down and bottom-up
• Drivers of change map

THE RISKS AND REWARDS OF CHANGE

• What is driving your change?
• The scope of change
• Common mis-steps

THE SIX STAGE PROCESS

• The six stage change model
• Where change fails or succeeds

ESTABLISHING A SENSE OF URGENCY

• Change simulation
• Building a case for change

COMMUNICATING THE CHANGE VISION

• Generating commitment versus compliance
• Improving your change communication effectiveness
• Working with resistance:lessons learned

EMPOWERING BROAD-BASE ACTION

• 3 strategies for empowering broad-based action

GAINING MOMENTUM THROUGH SHORT TERM WINS

• Identifying short term wins throughout the change journey

THE COMPLICATIONS OF CHANGE

• Challenges in change
• Motivation for the long haul

LEADING UPSTREAM CHANGE

• Advice for the upstream change leader
• Assessing readiness for upstream change
• Measuring the strength of organisational currents
• Encouragement for upstream change leaders