OD and the Business

• Drivers of change
• The evolution of organisations
• OD and consulting
• Types of interventions
• Understanding business models
• Systems models of OD

Identifying Gaps and Opportunities

• Diagnosing the current state
• Organisation structures
• Determining the future state
• Targeting interventions

Action Research - Diagnostic Phases

• Beginning the OD process
• Action research
• Planned change models
• Gaining entry and contracting
• Practising inquiry

Action Research - Implementation Phases

• Critical success factors
• Implications wheel
• Stakeholder analysis
• Measuring and evaluating the impact of OD interventions
• Level-four evaluation - business impact