INTRODUCTION TO EMOTIONAL INTELLIGENCE (EI)

• Welcome and introductions.
• Learning objectives
• An overview of the two elements of Interpersonal Effectiveness - Perception and Emotional Maturity.
• Introducing and defining the concept of Emotional Intelligence

THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE

• The business case for Emotional Intelligence
• The Emotionally Intelligent Leadership Model

INFLUENCING AS A LEADER

• Practical rapport building and influencing skills
• Skills practice scenarios
• Planning to become an Emotionally Intelligent Leader

EMOTIONAL INTELLIGENT LEADERSHIP IN ACTION

• Developing resilience and strategies for creating optimism
• Key interpersonal leadership lessons
• Using Emotional Intelligence to improve work relationships
• The principles of developing trusting relationships
• Powerful conversations for action
• Skills practice scenarios

BUILDING EMOTIONAL FITNESS

• Techniques to enhance stamina for the leadership challenges ahead
• Overcoming organizational barriers to EI
• Finalising your EI leadership development plan