SURVIVING AND THRIVING

• Charting your course
• Dealing with the cross-currents of conflicting demands
• Identifying your "True North"
• Multiplying your perspectives
• Building your business network
• Managerial "demeanour": Embodying confidence and competence

POWER AND INFLUENCE

• 5 bases of power
• Influencing styles
• Your natural influencing style
• Selecting and using the most appropriate style for the situation

INSPIRATIONAL LEADERSHIP

• Creating optimism to engage the hearts and minds of your team
• Using optimism and your "True North" to increase morale, energy, commitment and performance
• Creating an enabling culture

MANAGING CHANGE: COPING WITH RESISTANCE

• Changes in organisations
• Understanding the change process
• The recipients' perspective to change
• Transitioning your people through change
• The six stages of successful change
• Generating commitment versus compliance
• Dealing with resistance and objections

STRATEGIC COMMUNICATION

• Managerial communication
• Communicating with impact
• Strategic communications planner