A System in Action

• The skills and benefits of systems thinking
• How decisions can become successes or problems
• Complex problem-solving techniques

Systems Thinking: Background & Language

• Better business decisions through the systems thinking process
• Thinking differently about a problem
• 3 components of a problem using the systemic hierarchy building models
• 10 critical steps of creating a systemic model
• The language of causal loop models
• The differences of reinforcing and balancing loops

Putting It All Together

• Apply what you've learned to "real" problems
• Virtuous and vicious cycles of behaviours
• Model the complex and interrelated dynamics of a system

Finding Leverage Points

• Identify and interpret different types of behaviour modes
• Applying models to practical examples
• 8 steps of strategic scenario planning

Practising the Tools of Systems Thinking

• The causal loop model to dynamics of performance improvement
• Applying feedback loops to improve productivity